ICS
Intelligent Customer Service
The AI platform that will allow you to reach digital maturity for your company.
LIPS
Let us be your digital voice!
Discover the potencial of our conversational platform
AI Digital Platform

A.I. Digital Platform

A.I. Digital Platform

Operate and organize channels management

In a simple and single action manage all enterprise communications with all entities and stackholders, from any inboud Channel as SMS, Messaging Channels , Voice, Social Media, E.mail, mail, etc.

In a simple and single action manage all enterprise communications with all entities and stackholders, from any inboud Channel as SMS, Messaging Channels , Voice, Social Media, E.mail, mail, etc.

In a single simple move, you can manage all enterprise communications with all organizations and stakeholders, from any inbound channel such as SMS, Messaging channels, voice, social media, email, mail...

Let the virtual assistant actively participate in information management

Real-time signaling and response like a human

Know all your business interactions

Get closer to your costumers with the AI proposals that we have customized for you!

Easy IT integration

Try our services without the need for installation and without any investment in new infrastructure

A.I. Digital Platform

A.I. Digital Platform

Discover all about our Digital Solutions and Services

We offer all the support that your company needs. We act and adapt our services to any business area: Telco, Insurance, Banking and Finance, Health, Education, Services, ...

We offer all the support that your company needs. We act and adapt our services to any business area: Telco, Insurance, Banking and Finance, Health, Education, Services, ...

We offer all the support that your company needs. We act and adapt our services to any business area: Telco, Insurance, Banking and Finance, Health, Education, Services, ...

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The performance of organizations in the future depends on the actions they take today!

WHAT WE DO

ICS

Intelligent Customer Service Platform

It is a cloud or on-premises solution for the digital management of SMEs’ businesses. This platform provides a set of modular products that, atomically or aggregated, promote the right path to reach your company’s digital maturity!

ICS Products

Business 360º

A modern management of all business process with all the capabilities you need in your company.
Ease of integration with existing systems.
Customer Relationship Manager (CRM).
Enterprise Resource Planning (ERP).

RPA Automation

We develop applications that configure and execute a set of events in order to automate repetitive processes, without any need for human intervention.

CHANNEL MANAGEMENT

Our platform is Omnichannel.
A centralized knowledge base for all supported channels, such as: Social media, WhatsApp, IVR, Alexa, Google Home

LIPS Conversational AI

LIPS AI software delivers cognitive conversational solutions for your organization. LIPS provides the capabilities of a cloud service with a minimum upfront investment and no major financial risks. 

IPA

Intelligent process automation (IPA)

builds upon and encompasses RPA with artificial intelligence. IPA not only mimics human actions but can learn to do them better over time.

ABOUT US

We are focused on helping you to organize and automate all your company’s interactions with internal and external organizations, therefore promoting work efficiency, automating complex and time-consuming processes and making the most of your human resources by letting them carry out intellectual and more challenging tasks.

PineappleCo is founded on the concept of excellence and competence in providing highly complex AI systems for a daily life of your company.

Our vision and culture is based on the following principles:

Commitment

subject

Transparency

Agile and adaptable

Openness to new cultures and languages

SOLUTIONS

This may well be your use case

Pre-sales and post-sales support

FAQ

Questions Support RH frequent

Logistics Coordinator RH Functional

Cicerone of websites and Kiosks

Ticket management

AI virtual assistant through text or voice on different channels and multi-languages

Digital Sales Suport

We offer AI sales support solutions with virtual employees who can perform tasks autonomously or in partnership with human assistants, always in a Multi / Omni Channel, Multi-Platform approach (cloud, APP, web,…).

Customer opinion matters!

Complaints handling, assistance, scheduling, ... Obtain analytics about your performance and increase your costumer satisfaction!​

A proposal just for you!

AI solutions adjusted to your company's maturity level. Talk to us about our consulting services applied to your business area.

Easy IT integration

Available in multiplatform systems (IOS, Android, Web) and multidevice (PC, Mobile, Tablet, Alexa, Google Home, Siri. etc). ​

What We Do

With our AI solutions companies have a 24/7 automatic support to end customer, in natural language across all channels, increasing the customer satisfaction and reducing costs. We also eliminate the repetitive human work processes with our RPA’s solution that can be integrated with a virtual assistant using state-of-art Technology A.I.

Products

Solutions

Insurance
Banking
Health care
Telecom
Education
Services
Retail & e-commerce
And many others

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